Privacy Policy | Chartwell Surveying

Welcome to Chartwell Surveying (the “Website”). Chartwell Surveying ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you may provide through the Website. This Privacy Policy describes how we collect, use, and share your personal information when you visit or use our Website.

1. Information We Collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications);comments, feedback, product reviews, recommendations, and personal profile.

2. How We Use Your Information
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.

3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, regulation, or legal process, we may disclose your information to law enforcement, government agencies, or other third parties.

4. Your Rights and Choices
You may have certain rights regarding your personal information, depending on your location and applicable laws, including:
• Access and Correction: You may request access to or correction of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails from us by following the instructions in those emails or contacting us directly.

5. Security
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Cookies
Our website uses cookies to enhance your browsing experience and improve the functionality of our services. Cookies are small text files stored on your device that help us remember your preferences, track site performance, and analyse usage patterns. Some cookies are essential for the website to operate, while others help us customise content and advertisements based on your interests. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may impact your user experience.

7. Contacting Users
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

8. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@chartwellsurveying.co.uk or send us mail to: The Mill Building, 31 Chatsworth Road, Worthing, BN11 1LY.